Privacy & Acceptable Use Policy

Last updated: December 17, 2024

PLEASE READ THIS POLICY CAREFULLY

This document comprises our Privacy Policy and Acceptable Use Policy (collectively, the "Policy"). It describes how Amal Invest ("Amal Invest," "we," "our," or "us") collects, uses, processes, discloses, retains, and protects your personal information, as well as the requirements and restrictions for using our services. This Policy is incorporated by reference into our Terms of Service.

Part I: Privacy Policy

1. Who We Are

Amal Invest ("Amal Invest," "we," "our," or "us") is a licensed financial technology company providing ethical investment and wealth management services. Under applicable data protection laws, including the European Union ("EU") General Data Protection Regulation ("GDPR"), we are qualified as a "data controller" for the personal information we collect about our clients and website visitors.

2. Information We Collect

2.1 Personal Information

We collect information that identifies you or can be used to identify you, including:

  • Identity Information: Full name, date of birth, nationality, government-issued identification numbers
  • Contact Information: Email address, phone number, postal address
  • Financial Information: Bank account details, investment preferences, transaction history
  • Account Credentials: Username, password, security questions
  • Professional Information: Occupation, employer, income range
  • Technical Information: IP address, device information, login data
  • Communications: Customer service interactions, responses to surveys

2.2 Automatically Collected Information

When you use our Services, we automatically collect information through cookies, web beacons, and similar technologies, including:

  • Usage Data: Features accessed, time spent, interaction patterns
  • Device Information: Browser type, operating system, device identifiers
  • Location Data: General location based on IP address
  • Performance Data: System metrics, error logs, crash reports

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our Services
  • Personalize your experience
  • Analyze usage and trends
  • Communicate with you
  • Detect, prevent, and address technical issues
  • Comply with legal and regulatory requirements

4. How We Share Your Information

We may share your information with:

  • Service providers who assist us in providing our Services
  • Third-party partners who provide services on our behalf
  • Legal authorities when required by law

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet, or method of electronic storage, is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our Services and for our legitimate business purposes. This may include retention periods mandated by law or regulation.

7. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccuracies in your personal information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Restrict processing of your personal information
  • Receive your personal information in a structured, commonly used, and machine-readable format
  • Withdraw consent at any time

8. Updates to This Policy

We may update this Policy to reflect changes in our services or legal requirements. Significant changes will be communicated with 30 days notice. Continued use of our services after changes constitutes acceptance of the updated Policy.

11. Contact Us

For privacy-related inquiries:

  • Email: [email protected]
  • Address: Amal Invest, Collective Hub, Block 338, Bahrain
  • Phone: +973 1234 5678

Data Protection Officer: [email protected]

Part II: Acceptable Use Policy

1. General Requirements

The following requirements apply to all users of Amal Invest services:

1.1 Communication Standards

All communications sent through our platform must:

  • Be sent only to recipients who have granted explicit, verifiable consent
  • Include accurate sender identification and contact information
  • Provide clear opt-out mechanisms where applicable
  • Comply with all applicable laws and regulations

1.2 Performance Metrics

All user activities must remain within acceptable thresholds:

MetricThreshold
Bounces≤ 5%
Unsubscribes≤ 1.4%
Complaints≤ 0.08%

2. Prohibited Activities

The following activities are strictly prohibited:

2.1 Unauthorized Communications

  • Sending to purchased, rented, or scraped contact lists
  • Communications without proper consent or opt-in
  • Failure to honor unsubscribe requests
  • Misrepresenting sender identity or affiliations

2.2 Malicious Activities

  • Any illegal, abusive, or irresponsible behavior
  • Attempts to circumvent security measures
  • Activities that could harm our systems or other users
  • Excessive use of system resources

3. Prohibited Content

Users may not transmit or store content that:

  • Is illegal, harmful, or poses a threat to public safety
  • Contains offensive, discriminatory, or adult material
  • Promotes illegal financial schemes or fraudulent activities
  • Violates intellectual property rights
  • Includes malware, viruses, or malicious code

4. Enforcement and Compliance

We reserve the right to:

  • Monitor compliance with this Policy
  • Investigate potential violations
  • Take appropriate action against violations
  • Suspend or terminate services for policy breaches
  • Cooperate with legal authorities when required

5. Updates to This Policy

We may update this Policy to reflect changes in our services or legal requirements. Significant changes will be communicated with 30 days notice. Continued use of our services after changes constitutes acceptance of the updated Policy.